Corrective Action Report (CAR):

CAR is a procedure used in response to a defect. This implies that you are reporting on a detected Non Conformance (NCR or NCMR) and have determined root cause to correct this from reoccurring.

Objective:

To avoid repeating mistakes.

Justification:
• Consider the costs of NOT taking the time to create a Corrective Action Report.
• Costs can be lost customers, dissatisfied customers, ineffective products, unhappy staff and opportunities foregone while discussing a repeating problem.

Outcomes:
• Fewer mistakes. At least, fewer repeated mistakes.
• Forces a manager to examine the Who, What, Where, When and Why of operational systems.
• Progress toward flawless operational systems.
• Better staff morale.
• Develops a better attitude, mindset and style in all participants.
• Manager has greater efficacy and pride in managing well, the essence of managing.
• Prepares an organization for the ultimate mark of excellence, ISO certification.

Sample Format:

Description of problem:
Brief outline of details without a lengthy narrative.
Such things as background, records of conversations and related events can be placed in an appendix.
Main reason for nonconformity / corrective action / preventive action:
Nonconformity is a common term in most Quality Control Systems. Corrective action to be taken, responsibility & date for completion:
Dependent of the severity of the problem. May require input of well-considered options by vested interests.
Preventive action to be taken, responsibility & date for completion:
This is the main benefit derived and that which justifies initiating and continuing the exercise.
Management representative (Quality Control Person) approval signature & date of effective resolution:
This is a requirement when a Quality Control System is in place.

Date:___________________ Signature:______________________