Top 10 Tips for Customer Service Excellence:

Excellence in customer service is no longer the privilege of a few, but the expectation of many. As part of the process of improving customer care, businesses need to learn from and share 'worst practice', not just best practice.

There is always room for improvement, so let continuous improvement be the Everest you seek.

1. Recognize and remember -People remain the centre of customer service.
2. Identify customer needs and expectations -respond to them.
3. Handle difficult situations swiftly, thoughtfully and firmly –avoid escalation.
4. Be quick to admit when wrong –customers prefer honesty when mistakes are made.
5. Engage with people in a friendly and professional way.
6. Focus on delivering best customer service -based on getting it right first time.
7. Provide accurate and timely feedback to customers (internal and external).
8. Be prepared for and respond to changing needs of customers.
9. Develop customer service policy that gives life to your Customer Service Charter.
10. When dealing with customers, the mantra is Courteous Action Required Every time.
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